Frequently Asked Questions

Univlane is an AI-powered student engagement platform built specifically for higher education. Our AI agents handle student inquiries 24/7, qualify leads, and help your team focus on high-value conversations.

Univlane serves two primary audiences: university admissions teams looking to handle student inquiries at scale, and study abroad consultants who want to convert more website visitors into clients.

Most institutions are live within a week. After an initial setup call, we configure and train your AI agent, integrate it with your website, and launch.

Not at all. We handle the setup and configuration. Your team uses a simple dashboard to monitor leads, conversations, and analytics.

You provide us with your program details, FAQs, website content, and admission criteria. We use this to train your AI agent so it gives accurate, institution-specific answers.

The AI seamlessly hands off to a human team member with full conversation context. The student never has to repeat themselves.

Yes. You can set the agent's name, tone, language, and personality to match your institution's brand.

Currently, Univlane works best in English. Multi-language support is on our roadmap.

Yes. The AI can schedule meetings directly with your admissions counselors or sales team.

Your dashboard shows conversation volumes, lead score distributions, top-asked questions, content gap analysis, response times, and conversion funnel metrics — all exportable as CSV or via API.

Univlane is purpose-built for higher education — it understands admissions workflows, program details, and student intent. Generic chatbots rely on rigid keyword matching; Univlane uses context-aware AI that can handle multi-turn, nuanced conversations.

During the conversation, the AI captures intent signals (program interest, timeline, budget, eligibility) and scores each lead as HOT, WARM, or COLD. You define the qualification criteria; the AI applies them automatically.

Both. Univlane proactively engages visitors based on their browsing behavior — like a counsellor greeting someone who walks into your office. It also responds to direct questions.

Yes. It learns from every conversation — which questions lead to applications, where students drop off, what messaging works best — and continuously optimizes without manual intervention.

Pricing depends on your institution's size and needs. Contact us for a personalized quote.

Yes, we offer a trial period so you can see results before committing.

Yes. We offer flexible monthly, annual, and multi-year plans. Universities often prefer longer-term agreements, and we are happy to accommodate that.

Yes. We integrate with popular CRMs via Zapier, direct API, or native integrations for Salesforce and HubSpot.

We use a combination of your institution's content (documents, FAQs, website) and advanced AI models to create a knowledge base specific to your needs.

We integrate with Salesforce, HubSpot, Slate, and any other CRM via Zapier or direct API. Leads are pushed directly into your existing workflow.

Yes. All data is encrypted in transit and at rest. We follow industry best practices for data security.

Data is stored on secure cloud infrastructure with options for regional data residency.