Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number, institution name, and job title
• Account Information: Login credentials, preferences, and account settings
• Student Information: Academic interests, program preferences, application status, and engagement history
• Payment Information (where applicable): Billing address and payment method details (processed securely through third-party payment processors)

Information Collected Automatically

Our platform may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Session and persistent cookies, web beacons, and tracking pixels

Information from AI Agent Conversations

Our AI-powered agents collect and process:

• Conversation Data: Messages, questions, and responses exchanged with AI agents
• Interaction Patterns: Topics of interest, conversation duration, and engagement levels
• Preferences and Metadata: Student preferences for programs, locations, and academic fields

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered engagement platform
• Personalization: To customize your experience and deliver relevant recommendations
• Communications: To respond to inquiries, send updates, and provide customer support
• Analytics: To understand usage patterns and improve our services
• Marketing: To send promotional content and information about new features (with your consent)
• Compliance: To comply with legal obligations and enforce our terms of service
• Security: To detect, prevent, and address fraud, abuse, and unauthorized access
• Research: To conduct research and development to enhance our AI agent capabilities

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: When you explicitly consent to share information with third parties
• Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, analytics, customer communication)
• Educational Institutions: When students engage with university AI agents, relevant information is shared with the respective institution
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Aggregated Data: We may share anonymized, aggregated data that cannot directly identify individuals

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Information: Maintained while your account remains active
• Student Accounts: Data may be retained for up to 5 years after account closure for legal and compliance purposes
• Conversation Data: AI agent conversations are retained for 2 years to improve service quality
• Legal Documents: Some data may be retained longer to comply with legal obligations
• Deletion Requests: You may request deletion of your data at any time, subject to legal retention requirements

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at support@univlane.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how visitors interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.

7. Data Security

We implement robust security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Role-based access controls with multi-factor authentication
• Regular Audits: Periodic security audits and vulnerability assessments
• Employee Training: Staff undergo regular security awareness training
• Incident Response: Established procedures for detecting and responding to security incidents
• Third-Party Security: Vendors must meet our security and privacy standards

While we take every precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our services are designed for educational institutions, typically serving students aged 16 and older. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@univlane.com.

9. International Data Transfers

Univlane operates globally and may transfer your information to countries other than where you reside. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by regulatory authorities
• Data processing agreements with data importers
• Transfers within organizations that comply with cross-border data transfer regulations
• Ensuring adequate levels of data protection in destination countries

10. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the 'Last Updated' date at the top of this policy
• Notify you via email or through prominent notice on our platform
• Provide reasonable opportunity to review the changes before they take effect
• Obtain your consent if required by applicable law

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

13. Compliance Frameworks

Univlane is committed to compliance with applicable data protection laws and regulations, including:

• GDPR (General Data Protection Regulation) for users in the European Economic Area
• CCPA (California Consumer Privacy Act) for California residents
• FERPA (Family Educational Rights and Privacy Act) for educational records within the United States
• COPPA (Children's Online Privacy Protection Act) for users under 13
• PIPEDA (Personal Information Protection and Electronic Documents Act) for users in Canada
• Privacy Shield Framework for US-EU data transfers (where applicable)
• ISO 27001: Information security management standards
• SOC 2 Type II: Security, availability, and confidentiality compliance (in progress)

We regularly review our practices to ensure ongoing compliance with these and other applicable regulations.